Frequently asked questions

When will my order ship?

Please allow 4 to 7 days of production time before your order ships. Average delivery is 7 to 10 business days. Tracking is updated within 24 hours of shipment.

Can I return an item?

Defective or damaged items can be returned for a full refund within 30 days. Please contact the team with your order number before sending an item back.

Can I cancel my order?

Orders can be canceled before they ship. Once an item has shipped, it must be returned before a refund can be issued.

What if I entered the wrong address?

Reply to your order confirmation and include the correct address as soon as possible. Address changes can be made within 24 hours of an incorrect submission.

Do you ship internationally?

Shipping times can vary by location and fulfillment center. Average delivery time is 7 to 10 business days.